Shipping policy
Last updated: 15 September 2026
When will it be dispatched? Orders are dispatched within 48 hours (2 business days) of payment confirmation, excluding weekends and public holidays in China and Australia. "Dispatched" = packed and handed to the carrier with a tracking number; you'll get a tracking link by email.
Where does it ship from? From our warehouse in Yiwu, China — so delivery takes longer than a local Australian order.
How long to Australia?
- Standard delivery: typically 7–12 business days after dispatch.
- Express upgrade: for an additional shipping fee shown at checkout, delivery is typically 4–7 business days after dispatch.
- Remote and regional areas may take longer.
- Timeframes are estimates only — carrier delays and customs processing can affect them.
What if dispatch is delayed? We'll contact you with a revised estimate, and you may cancel for a full refund.
Shipping costs:
- Free standard shipping on orders of AUD 150 or more.
- Orders under AUD 150 pay a standard shipping rate based on the delivery destination — the applicable rate is calculated by your destination state and shown at checkout.
- Express upgrade: for an additional shipping fee shown at checkout (see above).
GST and import charges: prices are shown in AUD and include 10% GST for orders up to AUD 1,000 (collected and remitted to the ATO); no further GST is payable on delivery.
PO Boxes and undeliverable parcels: we don't ship to PO Boxes, parcel lockers or forwarding addresses; if a parcel returns to us as undeliverable we'll arrange a resend or refund less shipping actually incurred.
Lost or delayed? Email Ava.Qin.Ava@outlook.com — we'll chase the carrier with you. Nothing here limits your ACL rights, including where goods aren't delivered within a reasonable time.
Contact: Ava.Qin.Ava@outlook.com · AVAQIN · Zhejiang Province, Hangzhou, Xiaoshan District, Suoqian Town, No. 62 Dongfan Road, Benniaobang Technology Entrepreneurship Park, Zone C, Room 838, China